General Policy

PEEK Innovation offers a full refund, store credit, or exchange for most items returned within 7 days of purchase, provided the item is in its original condition and accompanied by proof of purchase

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Display of Policy

This refund policy is conspicuously displayed at all cash registers, sales counters, and public entrances of our physical stores. For online purchases, this policy is clearly visible on our website's footer and checkout pages

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Exceptions

The following items are not eligible for return or refund: 

• Food, plants, and other perishables

• Items that have been used or damaged after purchase

• Items not returned in their original packaging

• Items marked "As Is" or "Final Sale"

• Items that cannot be resold due to health considerations (e.g., prescription drugs, swimsuits, underwear)

 

Refund Process

1. Returns must be made within 7 days of purchase.

2. A valid proof of purchase (receipt or order number) is required.

3. Refunds will be issued in the original form of payment.

4. For credit card purchases, please allow 5-10 business days for the refund to appear on your statement.

 

Online Purchases

For items purchased online, customers have 30 days from the date of delivery to initiate a return. Please contact our customer service department for a return authorization and shipping instructions. 

 

Customer Rights

If we fail to conspicuously display this refund policy as required by California law, customers may return goods for a full refund within 30 days of purchase

​

Changes to Policy

We reserve the right to modify this refund policy at any time. Any changes will be reflected in our stores and on our website. By making a purchase, you agree to the terms of this refund policy. For any questions or concerns, please contact our customer service department. Last updated: [Current Date]

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Display of Policy

This refund policy is conspicuously displayed at all cash registers, sales counters, and public entrances of our physical stores. For online purchases, this policy is clearly visible on our website's footer and checkout pages

​

Exceptions

The following items are not eligible for return or refund: 

• Food, plants, and other perishables

• Items that have been used or damaged after purchase

• Items not returned in their original packaging

• Items marked "As Is" or "Final Sale"

• Items that cannot be resold due to health considerations (e.g., prescription drugs, swimsuits, underwear)

​

Refund Process

1. Returns must be made within 7 days of purchase.

2. A valid proof of purchase (receipt or order number) is required.

3. Refunds will be issued in the original form of payment.

4. For credit card purchases, please allow 5-10 business days for the refund to appear on your statement.
    

Online Purchases

For items purchased online, customers have 30 days from the date of delivery to initiate a return. Please contact our customer service department for a return authorization and shipping instructions. 

 

Customer Rights

If we fail to conspicuously display this refund policy as required by California law, customers may return goods for a full refund within 30 days of purchase

​

Changes to Policy

We reserve the right to modify this refund policy at any time. Any changes will be reflected in our stores and on our website. By making a purchase, you agree to the terms of this refund policy. For any questions or concerns, please contact our customer service department. Last updated: 01/06/2024